How to delete your account and your data
Which products this page covers
The products and apps operated by MULT GESTAO E SISTEMAS LTDA: BUSKAR and Consulta.ai.
How to request it
- Inside the product. When your account shows a delete option, use it: it is the fastest way.
- By e-mail. Write to contato@multgestaoesistemas.com.br with the subject “Account deletion” and tell us the product and the e-mail address of the account. Preferably, send the message from the registered e-mail address.
Before deleting, we confirm that the request came from the account owner. We reply within 15 days.
What is deleted
The account and the data linked to it: registration and contact data, usage data and the content you created in the product. Deletion is permanent. Deactivating or blocking an account does not count as deletion.
What the law requires us to keep
Some records cannot be erased right away, because the law requires them to be kept:
- Financial and tax records (payments, invoices and tax documents, with the identification of the payer): kept for 5 years.
- Security and access records: kept for the period required by law.
These records are kept under restricted access, are not used for any other purpose and are erased at the end of the period. Each product's privacy policy gives the details.
Deleting only part of the data
You can also ask for specific data to be deleted without closing the account. Write to contato@multgestaoesistemas.com.br telling us which data and which product.
Questions
Contact Mult at contato@multgestaoesistemas.com.br or see the Support page.